Hair All Down My Back, LLC products contain mostly natural and organic ingredients. Due to this reason we cannot accept any exchanges or returns. However, if you need to return a product because of an error on our part, we will be very happy to provide a replacement. Please contact us within 5 business days from the day you receive your package and we will resolve the issue ASAP!
We would like to make you aware that during the months of May-September and higher heat temperature during this time of the year there are certain items that may melt or separate a little. Please consider this before finalizing your purchase. However, as a resolution to this matter we offer advice that the bottle be shaken up with the top still on to bring products back to its original consistency. There are NO refunds for items that melt or separate during shipping & buying these items during this specified time of the year is at your own risk.
Please note if you have any known allergies or sensitivities to specific ingredients or specific fragrances please choose wisely before purchasing. We do not accept returns based fragrance or allergy intolerance.
We appreciate your business!